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Frequently Asked Questions
Your subscription & account
All orders are shipped within 1 working day of being received.
Once you've completed a puzzle, send it back to us. We'll then send out your next surprise puzzle the following business day after we receive your puzzle return.
You can use the forgot password link on this page here.
We offer a range of subscription options, each of which give you access to different numbers of puzzles each month. Our Puzzler and Pro Puzzler subscription options give you unlimited puzzles each month! You can see the different options when you click on Get Started.
Once you have completed your puzzle, email us on hello@lifeofpuzzles.co.uk. We will then arrange for Royal Mail to collect the puzzle from you on a date that is convenient for you. You won't need to print any label as Royal Mail will bring this with them when they come to collect the puzzle.
The Puzzle
Not yet, part of the fun is getting a surprise! :) But, if you have any burning preferences, you can email us on hello@lifeofpuzzles.co.uk and we will do our best to accommodate your request.
Each puzzle is inspected to maintain a professional, fun level of quality and we work to ensure each puzzle has all of their pieces before shipment.
Coordinate with our support team by emailing hello@lifeofpuzzles.co.uk
You can send it back to us in a plain envelope addressed to:
Life of Puzzles
Flat 3, 22 Pembroke Road
BS8 3BB
Bristol
United Kingdom
If possible, please include the puzzle name.
We quarantine each returned puzzle for 24 hours before the package is opened. Once opened, we clean each puzzle using our proprietary cleaning system.
Billing and fees
You can log into your account portal here and cancel at your own convenience.
Your subscription is re-billed on the date of your purchase each month.
We have a range of plans which give you access to different numbers of puzzles each month. You can check out all of our options by clicking on 'Get Started' on the home page.
You can keep a puzzle as long as you have an active subscription. If you cancel or pause your subscription, you have 30 days to return any puzzles from the end of your membership or you will be charged £12 per non-returned puzzle.
Accidents happen! We take care to provide a great experience for everyone, this includes every puzzle having all their pieces. If a puzzle is returned with a piece missing, we waive fees for the first occurrence. Each additional puzzle returned missing a piece is £5. We retire and recycle incomplete puzzles.